Community rules
The basics of what is allowed, what gets punished and how to report a problem. The final word always belongs to the staff.
Updated on August 10, 2026This page gathers the minimum that holds on any serious server, and works as a reference while the final rulebook is not published. It does not replace the staff's decision: a specific case gets settled on Discord, with the people who have access to the record of what happened.
What is not allowed
| Conduct | Why |
|---|---|
| Insulting, threatening or harassing another player | applies to public chat, party, guild, whisper and letters |
| Advertising another server | promoting a competitor in any channel in the game or on Discord |
| Exploiting a bug for your own gain | item duplication, zen out of nowhere, walking through walls, entering a map without meeting the requirement |
| Using third party programs | external bots, client modifications, packet injection |
| Selling accounts or items on the side | dealing with real money outside of what the staff authorizes |
| Pretending to be staff | using a name, nickname or wording that passes you off as an administrator |
What is allowed, even when it looks aggressive
- Killing another player outside a safe zone. PvP is free and has its own penalty inside the game.
- Fighting over a spot. There is no farming spot reservation.
- Charging a high price in your personal store. Prices are free.
- Declaring hostility or war on another guild.
The line between competition and harassment is repeated, targeted behavior. Killing someone who showed up at your spot is the game; following the same person for hours with the sole goal of stopping them from playing is a staff matter.
Keeping your account safe
- Never give out your password. Nobody on the staff asks for a password, for any reason.
- Lending your account is at your own risk: whatever happens on it is the owner's responsibility.
- Always check the trade window before confirming. A completed trade is not undone.
- Only download the game through the official launcher, from the site.
How to report
Report on Discord, in the channel set up for it. A useful report has four things, and the more complete it is, the faster it gets resolved:
- The character name involved and yours.
- The approximate date and time, with the time zone.
- What happened, in one or two straightforward sentences.
- A screenshot or video, if you have one.
Punishments
The staff applies a measure proportional to the case, from a warning to a permanent account ban, and can roll back items or zen obtained through exploits. There is no fixed penalty table published: each situation is judged with the record in hand.